CORONAVIRUS - OUR COMMITMENT TO OUR GUESTS, OWNERS, AND EMPLOYEES
We have always focused on the wellbeing of our guests, owners and employees, and we continue to do everything to ensure their safety and happiness.
HOUSE CLEANING AND WHAT WE ARE DOING TO KEEP YOU SAFE
Our Housekeeping Team members clean and sanitize all hard surfaces of our vacation homes, including but not limited to floors, countertops, railings, sink faucets, appliances, doorknobs, and light switches. The quality of disinfectants we use should remove 100 percent of the microscopic organisms on surfaces, and effectively stop the spread of disease and viruses. Linens and towels are laundered with high temperatures and detergents.
Our housekeeping staff is trained to use the best hygiene practices at all times. With the combination of these best practices, our employees, clients, and guests should be safe from the spread of coronavirus.
WHAT YOU CAN DO TO STAY HEALTHY DURING YOUR VISIT
While First Accommodations Vacation Rentals has high standards of cleaning, some guests as an extra precaution may want to perform additional cleaning upon arrival. The CDC recommends all households consider cleaning and disinfecting "high-touch" surfaces daily in shared household areas (e.g., tables, hard-backed chairs, doorknobs, light switches, remotes, handles, desks, toilets, sinks). As has been recommended by many authorities, wash your hands often, avoid touching your eyes, nose, and mouth.
WE ARE HERE TO ASSIST YOU
We are currently monitoring the situation with the Coronavirus (COVID-19). We understand the uncertainty of it all. However, our area continues to be a low risk area. Our Guest Services Agents are here to help you and answer any questions you may have regarding your reservation. Please feel free to call 530-546-5547 or email at firstname.lastname@example.org for assistance.
TRAVEL INSURANCE INFORMATION
Please review the terms of your policy carefully if you purchased travel insurance. If you need to make a claim or have questions about how your existing policy will cover you, please reach out to CSA Travel Insurance at 866-999-4018. Make sure you know your policy number before the call.
BOOKING AND CANCELLATION POLICIES - YOUR TRAVEL FLEXIBILITY
- Existing Reservations: All reservations, even those booked previously, that are scheduled for departure on or before April 30, 2020, can be rescheduled up to arrival for another time in 2020. What you have paid previously would be applied as a credit to the new stay and the change fee would be waived. Limit of one change per reservation.
- New Reservations:
- Departing on or before May 20th: Any new reservation booked between March 13, 2020, and April 30, 2020, which departs on or before May 20th, can be rescheduled for another time in 2020 at the same property up to 48 hours prior to arrival. What you have paid previously would be applied as a credit to the new stay and the change fee would be waived. Limit of one date change per reservation.
- Departing after May 21st: Any new reservation booked departing between May 21st - September 30th, can be rescheduled prior to 15 days before arrival for another time in 2020 at the same property. What you have paid previously would be applied as a credit to the new stay and the change fee would be waived. Limit of one date change per reservation.
STAY CALM AND BE PREPARED
Get your information from reliable and accurate sources such as:
Centers for Disease Control and Prevention: https://www.cdc.gov/
State of California: https://www.chhs.ca.gov/